EASE THE DAILY STRESS, ANXIETY AND BURNOUT SYMPTOMS

STRESS LESS survey

Thank you for taking part in this research to improve Stress Less, the AI Mental Health Companion.We built Stress Less for the millions who fight stress and anxiety every day. Too few have the support they need.Stress Less aims to change this by being a mental health companion on WhatsApp and other platforms. It aims to deliver fast, caring, instant help.

TO THE SURVEY

WHAT IS STRESS LESS

Mental Health Support COMPANION

StressLess is your personal mental health companion. It is an AI-powered chatbot designed to support people dealing with stress, anxiety, or burnout symptoms. Built on evidence-based methods and curated by mental health professionals, StressLess offers practical, personalized advice tailored to your situation.Evidence-Based: Trained on scientifically validated techniques proven to reduce stress, anxiety and burnout.Trained with professionals - Stress Less is trained with professionals' help on real-world scenarios to deliver relevant and personalized insights for your unique challenges.Always Available, Always Private – Access StressLess easily via WhatsApp, anytime you need a listening ear or helpful strategies. All interactions are confidential and secure.

why we're doing this survey

to make StressLess better for people like you

Your feedback helps us refine and enhance StressLess, ensuring it becomes more helpful, engaging, and supportive. By participating, you're directly helping shape how StressLess provides meaningful assistance for managing stress, anxiety, and burnout symptoms.Your privacy is essential to us:
All conversations are completely confidential, anonymous, and will only be used to understand user experiences. Your conversation details will never be shared publicly or used outside this research. We won't use your conversations for training purposes; they're meant solely to evaluate the quality and helpfulness of StressLess interactions.Together, we can make mental health support accessible, authentic, and effective. Thank you for your help!

SURVEY GUIDE

The survey will have three sections:
Section 1 - an introductory survey with a few questions about past experiences with stress, anxiety and tools & techniques used by you in the past. Estimated completion time - 5-10 minutes.
Section 2 - the discussion with the Stress Less about any stress, anxiety and burnout symptoms topics are relevant to you. Estimated completion time - 15-20 minutes.
Section 3 - a follow-up survey regarding your interaction with Stress Less, focused on whether the interaction was helpful for you. Estimated completion time - 10-15 minutes.Incentive for Detailed Feedback
To show our appreciation for your valuable insights, we are offering a bonus of $10 to $20 for the most meaningful and detailed responses. Our team will review all feedback and select the most insightful contributions for this bonus. Your honest and thorough input is crucial in helping us improve StressLess.For technical reasons, we kindly ask you to input your Connect ID in each of the three survey sections.

START THE SURVEY

SURVEY part 1

Thank you for participating in our study to enhance StressLess, your AI mental health support assistant.
This initial questionnaire seeks to understand your current experiences with stress, anxiety, and burnout. Your honest responses will help us tailor StressLess to better meet users' needs.
The questionnaire will take approximately 5-10 minutes to complete. All information you provide is confidential and will be used solely for research purposes.

Please input your Connect ID here

Q1. Over the past 2 weeks, how would you describe your overall stress or anxiety level?

Q2. What are the main factors causing your recent stress or anxiety? (select all that apply)

Work-related issues

Financial pressures

Relationship or family problems

Academic or career pressures

Social anxiety

Uncertainty about the future

Other

Q3. Have you ever been professionally diagnosed with anxiety or stress-related disorders (e.g., generalized anxiety disorder, panic disorder)?

Q4. Have you experienced burnout symptoms (emotional exhaustion, feelings of detachment, reduced professional effectiveness) in the past year?

Q5. Have you ever attended therapy or counseling for stress, anxiety or burnout related issues?

Q6. If you've attended therapy before, in your opinion, how effective was it in helping you manage stress, anxiety or burnout? (optional)

Q7. Have you ever used digital tools or mobile apps to help manage stress, anxiety or burnout symptoms?

Q8. (If answered Yes above) Which stress, anxiety or burnout management tools / apps have you found helpful? (optional)

Q9. Do you feel you currently have adequate resources or tools available to manage your stress and anxiety effectively?

SURVEY part 2

Thank you for completing the initial questionnaire.In this next step, you'll chat directly with Stress Less, an AI-powered mental health chatbot developed specifically to support people experiencing stress, anxiety, or burnout symptoms. Stress Less provides empathetic listening, validation, and practical, science-based advice designed to help you manage stress effectively. It is meant as a supportive tool - not as a substitute for professional therapy.How to use Stress Less:1. Start the conversation by typing your unique Connect ID. Example: "Connect ID 1234"
(This helps us connect your conversation with your responses to our questionnaires. Your identity remains anonymous.)2. You can then discuss freely about your stress, anxiety, or burnout experiences.
Feel free to talk about what's troubling you, specific situations causing you stress, or ask for coping strategies and practical tips.Important guidelines for the conversation:- Send one message at a time, then wait for the chatbot's response before sending another.
- Aim for 20-30 exchanges (20-30 messages from you, each with a reply from Stress Less). The chatbot remembers the context of your conversation, so it will respond meaningfully based on previous messages.
- Feel free to discuss openly; your privacy and anonymity are protected at all times. Your honest feedback afterward will be extremely valuable in helping us refine Stress Less.- Technical issues may occur if our system experiences high traffic. If you encounter an error from StressLess, please refresh the page. StressLess will likely retain your previous conversation, allowing you to continue seamlessly. To ensure a smooth experience, we recommend re-entering your Connect ID after refreshing.

After engaging in a meaningful conversation with Stress Less - aiming for approximately 20-30 message exchanges - please click the "To Survey Part 3" button below to continue to the final section of the survey.

TO SURVEY PART 3

SURVEY part 3

Thank you for your engagement with StressLess!
To improve its effectiveness, we invite you to share your feedback on the recent interaction. This follow-up questionnaire focuses on your experience with the chatbot and its impact on your stress or anxiety levels. Your insights are invaluable in refining StressLess to better serve users like you.
The questionnaire will take approximately 10-15 minutes to complete. All information you provide is confidential and will be used solely for research purposes.Your Honest Feedback Matters
We highly value your candid and insightful feedback on your interaction with StressLess. While we are offering a bonus of $10 to $20 for the most meaningful responses, please note that we are not seeking overly positive comments. Instead, we appreciate honest, constructive and detailed feedback that reflects your true experience. Your sincerity will directly contribute to enhancing StressLess for all users.

Please input your Connect ID here

Q1. Overall, how meaningful did you find the conversation with Stress Less?

Q2. Did the conversation with Stress Less help you feel less stressed or anxious?

Q3. How would you rate the quality of Stress Less’s responses overall?

Q4. Did Stress Less seem empathetic and understanding during your interaction?

Q5. Did the responses from Stress Less seem natural or too artificial?

Q6. What did you find most helpful or positive in your conversation with Stress Less?

Q7. Did the chatbot interaction encourage self-reflection about your current stress or anxiety situation?

Q8. Did you learn anything new or useful during your conversation with Stress Less?

Q9. What new or useful information did you learn during your conversation with StressLess? (optional)

Q10. Would you consider using Stress Less regularly?

Q11. Would you recommend Stress Less to a friend experiencing stress or anxiety issues?

Q12. Do you think interacting with an AI chatbot like StressLess is appealing as a first step before seeking human professional help?

Q13. Would you prefer talking about mental health challenges with a chatbot or a human therapist / professional?

Q14. Overall, how satisfied are you with this experience using Stress Less?

Q15. Based on your experience, what aspects of StressLess could be improved to make it feel more engaging and effective for you?

Q16. If you could add one completely new feature to StressLess that isn't currently available, what would it be? (optional)

Q17. What specific features or improvements would you find most valuable in StressLess? (select all that apply)

More personalized responses

A wider range of coping strategies

Reminders or follow-ups for stress management

A feature to track my mood and stress over time

The ability to speak with a human professional if needed

Q18. In the end, is there anything else you would like to tell us about your experience with Stress Less or about using a mental health AI chatbot in general? (optional)

Cancel

Privacy Policy1. Introduction
Welcome to the StressLess website (“we,” “us,” “our”). At StressLess, your privacy is our priority. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our chatbot service via WhatsApp. By continuing to use our services, you agree to the practices described in this policy.2. Information We Collect
- Phone Number: When you interact with the StressLess chatbot via WhatsApp, we collect your phone number. This is necessary so we can send you replies.
- Chat Messages: All messages sent between you and our chatbot.3. Data Encryption & Transmission
- WhatsApp End-to-End Encryption: Your messages are encrypted end-to-end on WhatsApp before they are sent.
- Transmission to Chatbase: Once encrypted, messages — including your phone number — are transmitted to Chatbase, our infrastructure provider for the chatbot service.4. Limited Data Usage
- Necessary Processing: Chatbase processes the data (messages and phone numbers) solely to provide the chatbot service.
- No Additional Sharing: We do not share your personally identifiable information with any other third party unless required for service delivery or by law.5. Compliance with Data Protection Standards
- Chatbase DPA & Laws: All data is handled in accordance with the Chatbase Data Processing Addendum (DPA) and applicable data protection laws.
- Security Measures: Robust security measures are in place to protect your data. You can review the Chatbase DPA for more details at: https://www.chatbase.co/legal/dpa.6. No Training or External Sharing
- No Training Data Usage: We do not use your information for training our chatbot or any AI models.
- Strictly Necessary Sharing Only: We do not share your information beyond what is necessary to operate and maintain the chatbot service.7. Data Storage and Security
- Secure Storage: Your data is stored securely by Chatbase under industry-standard security protocols.
- Retention Period: We retain your information as long as needed to provide our services. If you would like to request deletion of your data, please contact us as outlined below.8. User Requests & Concerns
- Contact for Privacy Issues: If you have any concerns about data privacy or deletion requests, contact the Stress Less team at [email protected].
- Timely Response: We will address your request as soon as possible.9. Advisement on Personal Information
- No Sensitive Details: While your conversations are secure, we advise against sharing personal details or any information that could identify you.10. Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Modified” date. We encourage you to review this page periodically for the latest information on our privacy practices.---Last Modified: 20 February 2025If you have any questions regarding this Privacy Policy, please reach out to us at [email protected].

Cancel

Terms of Use1. Introduction
Welcome to Stress Less (the “Service”), a mental health companion chatbot accessible via WhatsApp. The Service is owned and operated by TeamHints ( “we,” “us,” “our”). These Terms of Use (“Terms”) govern your access to and use of the Service. By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy.If you do not agree to these Terms, please do not use the Service.2. Service Description
Stress Less is designed to offer general advice, tips, and information related to stress and anxiety. While we strive to provide helpful and relevant information, Stress Less is not a substitute for professional medical or mental health advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with any questions about your mental health or a medical condition.3. Not an Emergency Service
- No Crisis Support: If you feel that you or any other person may be in danger or if you have a medical emergency, please call 911 (US) or your local emergency services immediately.
- No Medical Advice: The Service’s content is for general informational and educational purposes only and should not be used as a replacement for professional health services.4. Eligibility
By using the Service, you represent and warrant that:
- You are at least 18 or older years of age (or have the consent of a parent or legal guardian if minors are allowed to use the Service in your jurisdiction).
- You have the legal capacity and authority to agree to these Terms.5. User Responsibilities
1. Accurate Information: You agree to provide accurate and up-to-date information, if and when requested, and to keep such information current.
2. Personal Use Only: Your use of the Service is for personal, non-commercial purposes.
3. Prohibited Conduct: You agree not to misuse, abuse, or exploit the Service in any manner that could harm others or disrupt the Service. This includes, but is not limited to, reverse-engineering, hacking attempts, or harassment of other users.6. Data & Privacy
- Data Handling: Use of the Service is also subject to our Privacy Policy. Please review it carefully to understand how we handle your information.
- Third-Party Providers: We partner with Chatbase to provide infrastructure for the chatbot. Your messages (including phone number) are routed via WhatsApp’s end-to-end encryption and processed by Chatbase. Refer to the Privacy Policy for more details.7. Intellectual Property
- Ownership: All content, features, and functionality provided by or through the Service (including text, graphics, logos, and software) are owned by us or our licensors and are protected by intellectual property laws.
- Limited License: We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written permission.8. Payment & Subscription
- As of the last update of these Terms of Use, the use of the Service is free of charge.
- The Service may offer both free and premium (paid) features. For premium features or subscription plans, additional terms and conditions may apply.9. Disclaimer of Warranties
- “As Is” Basis: The Service is provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.
- No Guarantee: We do not guarantee the accuracy, reliability, or completeness of any information provided through the Service. Your reliance on such information is at your own risk.10. Limitation of Liability
To the fullest extent permitted by applicable law:
1. No Liability for Indirect Damages: We shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data, revenue, or profits, arising out of your use of or inability to use the Service.
2. Aggregate Liability: Our aggregate liability to you for any claims arising from your use of the Service will not exceed the total amount paid by you, if any, in the twelve (12) months preceding the claim.11. Indemnification
You agree to defend, indemnify, and hold harmless TeamHints and its affiliates, officers, agents, and employees from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with your violation of these Terms or your misuse of the Service.12. Governing Law & Dispute Resolution
- These Terms are governed by and construed in accordance with the laws of European Union, without regard to conflict of law principles.13. Modification & Termination
- Changes to Terms: We may update or modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on our website with a revised “Last Updated” date. Your continued use of the Service after changes become effective will signify your acceptance of the updated Terms.
- Termination: We reserve the right to suspend or terminate your access to the Service at any time, without notice, for any or no reason, including if you breach these Terms.14. Miscellaneous
- Entire Agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and TeamHints regarding the Service.
- Severability: If any provision of these Terms is held invalid by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
- No Waiver: Our failure to enforce any right or provision of these Terms does not constitute a waiver of such right or provision.## 15. Contact Us
If you have any questions about these Terms, please contact us at:
Email: [email protected]Last Updated: 20 February 2025